Returns, Refunds & Flower Quality Guarantee – Barnet Florists

Our Fresh Flowers Promise in Barnets

At Barnet Florists, we take pride in providing only the freshest, highest quality flowers for all our customers across Barnet. As a trusted, local florist serving both households and businesses in the Barnet area, we aim to surpass your expectations with every bouquet. Our fresh flowers guarantee is at the heart of our business, ensuring you always receive blooms that delight and endure.

Damaged-on-Arrival Policy

Every order sent from Barnet Florists is carefully arranged and packed to maintain floral freshness and structural beauty. However, if your bouquet or gift arrives and has been damaged in transit, please contact us as soon as possible after receipt. We kindly request you notify us within 24 hours, providing a clear photo of the damage and the packaging. This helps us resolve your issue promptly and maintain our high service standards.

Freshness Window & Flower Quality

Our fresh flowers guarantee means that every arrangement we deliver in Barnet is crafted for maximum longevity and enjoyment. We guarantee your flowers will remain fresh and beautiful for at least 5 days from the time of delivery, provided they are cared for according to our guidelines (supplied with each bouquet). If, despite proper care, your flowers wilt or perish within this timeframe, please bring it to our attention for a prompt resolution.

Refunds & Replacement Options

Your satisfaction is crucial to us. In the rare case that your flowers arrive damaged or do not meet our freshness guarantee, we offer the following options for resolving the issue:

• Replacement: We can send a fresh replacement bouquet at the earliest possible date, ensuring you receive the quality you deserve.
• Full Refund: If preferred, we will process a refund using your original payment method.
• Partial Refund: In some circumstances, a partial refund may be arranged if only part of the arrangement is affected.

All claims must be submitted with photographic evidence and within the 5-day freshness window to qualify. Each case is assessed individually to ensure a fair outcome.

How to Make a Complaint

If you are not completely happy with your experience or your order from Barnet Florists, we want to hear from you. To register a complaint:

1. Contact us with your order details and a description of your issue.
2. Include any helpful photos or supporting information to help us understand and resolve the problem quickly.
3. Our customer support team will review your submission and respond within 2 business days with a proposed solution or update.

From minor mishaps to more significant concerns, your feedback ensures Barnet Florists continues to deliver the trusted, professional floristry service our Barnet community deserves. We stand by every stem we deliver with pride and commitment.

Your Local Barnet Florist – Serving With Integrity

Barnet Florists has built its reputation on quality, reliability, and friendly service. We value the trust households and businesses in Barnet place in us every day. If you have any further questions about our returns, refunds, or complaints process, please reach out and we will be happy to assist. Thank you for choosing us for your floral needs in Barnet.