Barnet Florists E-Commerce Terms & Conditions

Terms & Conditions for Online Flower Delivery in Barnets

These Terms and Conditions (“Terms”) govern the use of the Barnet Florists online store, including all services and flower delivery offerings available through our e-commerce platform. By placing an order with Barnet Florists, you agree to be bound by these Terms. Please read them carefully before purchasing. These Terms apply to all customers purchasing flowers for delivery across Barnets and the surrounding areas.

1. Order Process

Order placement with Barnet Florists is designed to be simple, transparent, and secure. When you order flowers or related products through our website, you acknowledge and accept our ordering procedure as follows:

• Product Selection: Browse and select your preferred floral arrangements and gifts listed online. Product images are for illustrative purposes, as seasonal variations may occasionally occur.
• Personalisation: You may add specific instructions or personalised messages for your order within permitted fields during checkout. We will endeavour to accommodate these requests where possible.
• Recipient Details: Accurate information regarding delivery address, recipient name, and contact must be provided. Barnet Florists cannot accept responsibility for delays or failed deliveries arising from inaccuracies in details supplied by the customer.
• Order Confirmation: Once you have completed the online checkout and provided payment, you will receive an automatic order confirmation summarising your selection. This confirmation constitutes our acknowledgment of your request but does not guarantee acceptance or successful delivery.
• Order Acceptance: Acceptance of your order occurs once your products have been dispatched and you receive a dispatch confirmation. In rare cases where we cannot fulfil your order (due to unavailability, payment failure, or other valid reasons), we reserve the right to refuse or cancel your order, with a full refund processed where applicable.

2. Prices and Payments

All product prices on our website are shown in Pounds Sterling (GBP) and include VAT where applicable unless otherwise stated. Prices may be subject to change without prior notice; however, the price quoted at checkout will prevail for your confirmed purchase.

• Payment Methods: We accept a variety of online payment methods as indicated at the checkout point, including major credit and debit cards.
• Payment Security: All payments are processed securely via our trusted third-party payment gateways. Barnet Florists does not store your card details on our servers.
• Order Payment: Your order will only be processed once payment has been received and authorised. If payment is declined or is otherwise unsuccessful, your order will not be fulfilled, and you will be notified.
• Special Offers: From time to time, we may run promotional offers or discounts. These are subject to individual terms and may be withdrawn at our discretion.

3. Delivery Information

Barnet Florists specialises in prompt flower delivery throughout Barnets and adjacent areas. Our delivery process is as follows:

• Delivery Areas: We deliver across Barnets and the wider local area as specified on our website. Delivery to some surrounding regions may be available upon request and subject to additional fees.
• Delivery Dates: You may request a preferred delivery date at checkout. While we endeavour to honour your requested date, deliveries on weekends or Bank Holidays may be restricted. Where delays are unavoidable, we will inform you promptly.
• Delivery Times: Specific delivery time slots cannot be guaranteed. Deliveries typically occur during standard business hours.
• Recipient Not Present: If nobody is available to accept the delivery, our driver will follow your delivery instructions if provided. Failing that, we may leave the flowers in a safe place, with a neighbour, or will leave a collection note for the recipient. Barnet Florists cannot be responsible for flowers after delivery has been made to the address provided.
• Special Occasions: On high-demand dates (Valentine’s Day, Mother’s Day, etc.), please order early to secure preferred delivery dates. Due to demand, we may offer limited delivery slots or substitute certain flowers with those of equal or greater value and quality where necessary.

4. Cancellations, Amendments & Refunds

We understand that plans can change and aim to be flexible where possible. Our policy is as follows:

• Order Cancellation: If you wish to cancel your order, please notify us as soon as possible. Orders can only be cancelled or amended before being dispatched. Once the flowers have been prepared or are out for delivery, a cancellation may not be possible.
• Amendments: For changes to order details (such as message card, address, or delivery date), contact us promptly. We will endeavour to accommodate your request if your order has not yet been dispatched.
• Refunds: If for any reason we are unable to fulfil your order (for example, due to lack of stock, delivery complications, or unforeseen circumstances), we will issue a full refund. Where an order has been prepared or dispatched, refunds may be considered at our discretion and in line with consumer rights.
• Non-Perishable Items: Refunds or returns on non-floral items like vases or gifts may be subject to additional return conditions and must be unopened and unused.
• Consumer Rights: As flowers and most floral products are perishable, statutory cooling-off rights under distance selling legislation do not typically apply. However, your statutory rights remain unaffected.

5. Substitutions and Product Availability

We strive to deliver arrangements as close as possible to their depiction online. However, due to seasonal variations, market conditions, or unforeseen circumstances, substitution may occasionally be necessary. Substitutions will always be of equal or greater value and in keeping with the arrangement style and colour scheme. If a significant substitution is required, we will attempt to notify you in advance.

6. Quality Assurance & Complaints

Barnet Florists is committed to delivering fresh, high-quality flowers and excellent service. Should you be dissatisfied with your order for any reason:

• Contact Us Promptly: Raised concerns should be made within 24 hours of delivery, providing clear photos and a description of the issue. This helps us resolve any problems swiftly and fairly.
• Resolution: Where quality is below our accepted standard, we may offer a replacement, partial refund, or another suitable remedy as appropriate, at our discretion.

7. Liability

While Barnet Florists makes every effort to ensure accurate order fulfilment and high-quality products, we are not liable for any indirect or consequential loss, or for failure to deliver orders due to circumstances beyond our reasonable control (including severe weather, transport delays, or force majeure events).

Our total liability for any claim arising out of your order shall not exceed the purchase price paid for the specific goods. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any matter for which it is illegal to limit or exclude liability under UK law.

8. Use of Website and Intellectual Property

All content on the Barnet Florists website, including images, text, and design, is the property of Barnet Florists. You may not copy, distribute, or otherwise use any content without our prior written permission.

9. Privacy and Data Protection

Your personal information is collected, stored, and processed in accordance with applicable data protection legislation. Please refer to our Privacy Policy for more details regarding how we handle your personal data when you use our online flower delivery services across Barnets.

10. Governing Law and Jurisdiction

These Terms and any disputes arising out of your use of our online store or delivery services shall be governed by and construed under the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.

11. Updates to Terms & Conditions

Barnet Florists reserves the right to update or modify these Terms at any time. Updates will be posted on our website. It is the customer’s responsibility to review these terms regularly prior to placing an order.

12. Applicability to Barnets and Surrounding Areas

These terms and conditions apply specifically to customers purchasing flower delivery services and related products in Barnets and the surrounding area. For customers outside these locations, additional charges, terms, or exceptions may apply and will be communicated at the time of order.

For further information or clarification of these Terms, customers are encouraged to contact us directly before placing an order. Thank you for choosing Barnet Florists for your flower delivery needs across Barnets.